Terms & Conditions

Terms & Conditions Welcome to the glenprince.com terms and conditions, which apply to all orders made on glenprince.com.

Please read all our Terms & Conditions before placing your order. By using this website and by placing an order you agree to all the below conditions. If we make changes to this policy then it will be made on this web page. Please also read our Privacy Policy regarding the personal information you provide us as well as our Cookies Policy. On this page, you can find the following information:

1. Terms and Conditions

2. Privacy Policy

1. Terms and Conditions Terms and Conditions for shoppers with Glen Prince. Please read the following Terms and Conditions to which you have agreed by using this Site before making any order. Acceptance of terms This page tells you the Terms and Conditions on which you may make use of the glenprince.com website (the "Site"), whether as a guest or registered user, and the terms applicable to the sale of goods or services through the Site. We may update these Terms and Conditions from time to time and will notify such changes to you by uploading them on the Site. You should review the Terms and Conditions periodically for changes. By using the Site you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions then please refrain from using the Site. About us The Site is operated by Mark Lovell Ltd trading as Glen Prince of Great Britain ("we"). Accessing our site Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Site without notice. We will not be liable if for any reason the Site is unavailable at any time or for any period. Returns At Glen Prince we are committed to offering quality products and service. If you find our product to be flawed in any way, we will replace it free of charge, if it is returned within 30 days of receipt and we will also reimburse your postage costs, providing it does not come under the category of a non-cancellable or non-refundable item. Please email us to alert us to the problem and we will arrange the replacement. If you wish to cancel your order before despatch, we will arrange for a full refund of any payment taken. If you wish to return a product for reasons other than fault or damage, we will refund the cost of the item, once we have received it in perfect condition as it was delivered. However, you will bear the carriage cost for returning the item. Unfortunately, some items are non-cancellable and non-refundable. Anything that's made to your specific requirements (i.e. outside of standard customisation options offered to all customers), or is personalised and therefore can't be resold due to the bespoke element. To avoid disappointment, please check whether an item is cancellable or non-cancellable before ordering. Delivery system Unless a courier service has been selected, we will use Royal Mail to despatch your goods and therefore delivery times will be in their hands. We cannot be held responsible for any delays in the service that they provide. In the event that a non-delivery occurs within 2 weeks of us despatching your goods, we will either refund or replace the items after consulting with you. Intellectual property rights We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you breach these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. If you wish to use our photography to promote our products please email [email protected] to gain permission. Contract Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to these Terms and Conditions. The contract will relate only to those goods and/or services notified in the email acknowledgement of order. Payment methods Purchases may be paid for by using a debit card, credit card or via PayPal. Refusal of transaction We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun. Links You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Viruses, hacking and other offences You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it. Waiver If we fail at any time to insist upon strict performance of any of your obligations under these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing. Severability If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. Entire Agreement These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. Force Majeure Where we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, act of terrorism, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials the date of delivery shall be postponed for the period that the circumstances continue. Law and Jurisdiction Contracts for the purchase of Goods through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales Feedback General comments about the site are welcomed. Please email us at the below address and we will endeavour to get back to you within 48 hours. Many thanks for using and respecting our site and our products. [email protected]

2. Privacy Policy References in this Privacy Policy Statement to ‘we’, ‘us’ and ‘Glen Prince are to Mark Lovell Ltd (trading as Glen Prince of Great Britain) Glen Prince of Great Britain is committed to protecting your privacy. ‘We’ do not sell or share your information with anyone. If we make changes to this policy then it will be made on this web page. Our privacy policy was last updated 22 March 2018. What information do we collect? We collect information about you when you email us or fill in a contact form. We also collect information about you when you voluntarily sign up to receive marketing information. The information we collect sometimes includes, name, email address, address, internet browser, phone number, IP address, location and any information you supply voluntarily. How will the information be used? We collect information about you so that we can send you material by email or by post about our products, services and brand. When you contact us directly we will use the information to fulfil your requests. We use the information you supplied when making a purchase to fulfil your order and contact you regarding your purchase if necessary. How long do we store the information? As a limited company, we are required to keep all customer basic information for a minimum of 6 years. The information you provided for marketing purposes will be kept until you request that we no longer send you information. What are my rights? You have the right to request that we longer contact you. If you wish to no longer be contacted and, or wish, for your information to be deleted then please email [email protected] You also have the right to request any information we hold about you. If you would like a copy of this information then please contact [email protected] or write to us at Glen Prince, 4 Merlin Road, Yeovil, Somerset, BA20 2GZ, UK. If ‘Mark Lovell Ltd’ is ever sold to another company then your contact information will be passed onto the new party for the purposes outlined above.